Refund Policy

Please ensure you read our refund policy below. By purchasing from us, you accept the terms of this policy.

Epoxy Warehouse Pty Ltd T/A Sydney Industrial Coatings will not accept the return of goods supplied against orders, except by prior written agreement, within 30 days from receipt of purchase and only if the goods are in good and saleable condition. All powder products are non-returnable. Any such return must be freight/cartage prepaid by the customer. Sydney Industrial Coatings reserves the right to make a restocking charge for the goods returned which may be deducted from any credit or refund given.

Regarding returns on unused products or change of mind, The Customer may choose from below:

  • Store credit to be provided in full amount charged
  • Refund with restocking fee of 10% (item/s) applicable

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Several types of goods are exempt from being returned, such as items that have;

  • Passed their expiry date
  • Been opened and/or damaged
  • Are not in their original, sellable condition
  • Products not regularly stocked at our shop
  • Gift cards
  • Training courses
  • Downloadable software products

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take 5 – 7 business days before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 6 Giffard Street, Silverwater, NSW, 2128, Australia.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to: 6 Giffard Street, Silverwater, NSW, 2128, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance to guarantee that we will receive your returned item.